Refund policy

Refund Policy

You can request a return within 7 days of receiving your order.

Eligibility

For safety and hygiene, we can only accept unopened products in a sealed bottle, with the batch number intact and in the original packaging. You will also need the receipt or proof of purchase.

How to return

To start a return, email info@nutriqurewellness.com with your order number before sending anything. Returns must be sent to: 65b Prince Kazeem Eletu Way, 106104 Lagos LA, Nigeria. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged, defective or wrong items

Please inspect your order on receipt. If an item is defective, damaged or not what you ordered, contact us within 48 hours of delivery with photos of the product and packaging, even if the bottle has been opened. We will arrange a replacement or refund where applicable.

Non-returnable items

Opened supplements cannot be returned, for hygiene and safety reasons. We also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get a different item is to return the item you have and, once the return is accepted, place a new order.

Refunds

We will notify you once we have received and inspected your return and tell you whether the refund is approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@nutriqurewellness.com.